New publication in the „Journal of Computer-Mediated Communication“ by Vanessa Begemann, Lisa Handke and Nale Lehmann-Willenbrock
Informal interactions are vital in daily workplace communication, shaping performance, well-being, and collaboration in organizations.
In light of the ongoing trend of remote and hybrid work, supporting remote informal communication (RIC) is crucial.
Adopting a socio-technical systems perspective, the authors employed semi-structured interviews to identify enabling and constraining factors related to RIC and discuss their results in terms of their practical implications for effectively facilitating RIC in organizations.